YES. The earphones can be used normally after being connected to Bluetooth.

QCY APP is available on iOS and Android devices.
You can search for it and download it directly from the Google Play Store or Apple App Store. You can also scan the APP QR code in the product manual to download it.

First, make sure that your phone's location services are turned on.

If the earbuds still cannot connect, follow these steps:
1.Go to your phone's settings and disable location permission for the QCY app.
2.Open the QCY app. When the location permission request appears, tap "Allow".
3.Add the device and complete the connection.
4.If the problem persists, uninstall the QCY app and download it again, or contact our customer service.

When logging in for the first time, you need to register an APP account to facilitate recording the historical settings of the headset. The APP also supports guest mode, so you can use the APP without registering.

For specific inquiries, please visit our Contact Us page. You can also reach QCY’s official customer support by emailing service@qcyearphone.com.

1. For products purchased from our official online stores, please contact our customer support or email service@qcyearphone.com for assistance.
2. For products purchased from non-official online stores, please contact the respective retailer.
3. For products purchased in offline retail stores, please reach out to the seller in your country or region.

Please contact us through the contact link on the website page, or by email at service@qcyearphone.com. We will provide you with after-sales support.

Please email our customer support at service@qcyearphone.com with your order number and the products you'd like to return. We will send you a Return Merchandise Authorization (RMA) form via email. Once received, fill out the form and send the items back to our fulfillment center.
The RMA form consists of:
- Return Mailing Label: This contains the address of the fulfillment center. Please affix it to your return package (note: return postage is not provided).
- Return Authorization Slip: This includes a barcode and item description, and it must be included inside the return package.
Once we receive the package, we will begin the refund process. For more details on refunds, see our [return policy].

1. If your anti-counterfeiting code is 20 digits, please enter it into this website to verify: https://www.qcy.com/pages/anti-fake-verification.
2. If your security code is 16 digits, please scan the QR code on the outer packaging box to verify.

"1. Please contact the store where you purchased the product to claim the warranty.
2. To protect your rights and interests, we recommend buying from our official or authorized stores."

Yes. All product prices listed on our Store include applicable VAT. VAT is already included in the product prices and will not be added separately at checkout.

After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. In most cases, you receives the refund within 10 business days. Processing time can vary between banks.

Most refund payments are processed within 10 business days. We will process your refund immediately, the processing time might vary depending on the bank.

Please contact our after-sales support email address to inquire about your order information. When contacting us, please provide the following information:
1. Recipient information you provided when placing your order
2. Email address you provided when placing your order
3. Your order number/order tracking number

1. PayPal
2. Credit Card (Visa, Mastercard, American Express)
3. Wallers (Apple Pay, Google Pay, Meta Pay)
4. Shop Pay