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QCY MeloBuds N70

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Vidéo d'aide

QCY MeloBuds N70 Support Video

FAQ

Comment puis-je mettre à jour le micrologiciel ?

Mettez à jour le micrologiciel via l'application QCY
Pathway: Open the QCY APp - Settings - Firmware Update - Click Update

Comment se connecter à l'application QCY ?

1. Get the QcY App.
The QCY app is available on iOS and Android devices. lt can be installed from the Google Play Store or the Apple App Store.
2. Connectez les écouteurs QCY à votre appareil via Bluetooth (par exemple, un smartphone ou une tablette)
3.Use the QCY app for enhanced product experience.

What if the touch screen is too sensitive?

You can adjust the sensitivity of the headphone touch controls within the app.
Path: Open the QCY app - Settings - Sensitivity Adjustment

Pourquoi l'application QCY demande-t-elle l'accès à la localisation ?

L'application elle-même n'a généralement pas besoin d'accéder à la localisation. Cependant, lorsque la technologie Bluetooth Low Energy (BLE) est utilisée pour localiser vos écouteurs, Android exige l'autorisation d'accès à la localisation.
Si vous préférez ne pas partager votre position, fermez l'application et réessayez de vous connecter.

How long does the headphone's battery life last?

The total battery life is 54 hours, and the charging case can provide up to 10 hours of use on a single charge.

How do l check the battery level of the earbuds?

Appairez les écouteurs avec l'application QCY sur votre téléphone pour vérifier le niveau de batterie.

What should l do if the earbuds don't turn on when taken out of the charging case?

Il se peut que votre casque soit déchargé. Veuillez utiliser un chargeur de 5 V pour le recharger pendant deux heures.

Why the battery levels of the left and right ear clips are inconsistent?

Due to different usage habits and varying battery health between the left and right ears, it is normal for there to be some difference in battery consumption between the two earbuds during use.

How do I reset HT18?

With the earbuds inside the charging case, open the case and press and hold the button on the charging case for 10 seconds. The charging case will then flash red and white lights alternately for 3 seconds. Once the flashing stops, the reset is complete.
After restoring factory settings, connect using the initial pairing method and use normally.

What to do if my headphones don't appear in my phone's Bluetooth list at the first time?

Please reset your headphones and then reconnect them; you should be able to find them.

Can the left and right ear clips be paired with two different devices separately?

No, they cannot. The ear clips can be connected to two devices at the same time using Dual Connection, but they can only play audio from one device at a time.

Can the left and right ear clips be used separately?

Yes, they can be used directly upon being taken out of the case, including when only removing a single earbud.

Comment puis-je activer la connexion multipoint ?

Pour connecter deux appareils :
1. Pair the headphones with device A.
2. Disable Bluetooth on device A, and the headphones will enter pairing mode.
3. Pair the headphone with device B.
4. Re-enable Bluetooth on device A and reconnect to the headphones.
After this initial setup, the headphones will automatically connect to both devices next time.

How to clear my earbuds?

1.Cleaning the Contact Pins:
Ensure the charging case is unplugged from any power source.
Clean the charging contacts of your earphones and charging case with a cotton swab dipped in alcohol.
2. Nettoyage des filtres des écouteurs :
First,remove the ear tips from the earbuds
.Use a soft-bristled brush to clean the dust filter/sound vent of your headphones.

Comment dois-je entretenir mes écouteurs ?

1. Utilisez régulièrement vos écouteurs pour éviter une décharge excessive de la batterie. Essayez de les utiliser au moins une fois par mois.
2. Rechargez les écouteurs après chaque utilisation et n'attendez pas que leur niveau de charge descende en dessous de 20% pour les recharger.
3. Open the case at least once a month to check that everything works, and charge the case monthly
4. Nettoyez régulièrement les broches de recharge des écouteurs et du boîtier.
5. Veillez à ce que les embouts restent propres et essuyez la grille métallique avec de l'alcool à 70°.
6. lf they get wet, use a hairdryer on the 'cool' setting to dry them.

What can l do if my earbuds fall out easily?

Nous proposons différentes tailles d'embouts afin de garantir un bon maintien. Pour trouver la taille qui vous convient le mieux :
1. Make sure you're wearing the correct earbuds (check the L/R logo).
2. Essayez différentes tailles d'embouts.
3. Tournez légèrement les écouteurs pour trouver la position la plus stable et la plus confortable.

Can l buy one side of the earbuds if l lost one earbud?

Malheureusement, en raison de problèmes liés aux frais d'expédition et aux droits de douane, nous ne pouvons pas vendre le boîtier de recharge séparément.

What to do if the noise cancellation effect is not good?

1. The HT18 boasts ultra-high-definition Hi-Fi sound quality. Our HT18 utilizes MEMS speakers, significantly enhancing high and ultra-high frequencies. However, this high-frequency enhancement somewhat limits the HT18's high-frequency noise cancellation performance.
2. Please use a different noise cancellation mode on the QCY app (not adaptive). This will achieve the same effect as the HT08.
If the noise cancellation is still ineffective, you can disable adaptive noise cancellation mode and switch to 'Noisy Mode' in the app, adjusting it to the maximum noise cancellation depth.
Adaptive mode adjusts the noise cancellation depth based on environmental conditions (higher ambient noise, deeper noise cancellation; lower ambient noise, shallower noise cancellation), providing a more comfortable noise cancellation experience and reducing ear pressure discomfort in suitable environments.

What can I do if the volume is low when connecting to my phone?

Cleaning the dust fiter:
Use a dry toothbrush to gently clean the dust fiter on the earbuds. Make sure not to apply too much pressure to avoid damaging them

Why is sound only coming from one side of the earbuds?

Your headphones may not be synced. Please reset your headphones.