Centro de asistencia

30h

1. Asegúrate de que los auriculares estén bien colocados en el estuche.
2. Limpia los contactos de carga tanto de los auriculares como del estuche para garantizar una conexión correcta.
3. If the issue persists, contact our service center.

1. Make sure the earbuds are charged.
2. Comprueba que las almohadillas estén bien colocadas.
3. Si los auriculares siguen sin encenderse tras la carga, ponte en contacto con nuestro centro de atención al cliente.

To get more battery life from your earbuds, try these tips:
- Lower the volume.
- Turn off ANC
- Disable smart features and Spatial Audio.
- Use only one earbud for phone calls.
- Turn off the earbuds when you're not using them.

Empareja los auriculares con la aplicación QCY de tu móvil para comprobar el nivel de batería.
Para descargar la aplicación, solo tienes que buscar "QCY" en tu tienda de aplicaciones.

1. Delete the Bluetooth record on your phone.
2. Place both earbuds in the charging case and press and hold the charging case button for 15 seconds (press until both earbuds flash white five times and then turn back to red to indicate successful operation).
3. Try searching and pairing again.

Try the following method:
1. Ensure you're touching the control area.
2. keep your hands dry. If your hand is wet, the touch controls may not respond effectively.
3) Reset the earbuds.

1. Open the charging case to activate pairing mode.
2. Enable Bluetooth on your device.
3. Select "Melobuds ANC" from the list of available devices.

Para conectar dos dispositivos:
1. Pair the earbuds with device A.
2. Disable Bluetooth on device A, and the earbuds will enter pairing mode.
3. Pair the earbuds with device B.
4. Re-enable Bluetooth on device A and reconnect to the earbuds.
After this initial setup, the earbuds will automatically connect to both devices next time.

We do not sell earbuds separately, so you will need to purchase an entire set instead.

We offer various ear tip sizes to ensure a good fit. To find the best fit:
1. Make sure you’re wearing the correct earbuds (check the L/R logo).
2. Prueba diferentes tamaños de almohadillas.
3. Gira ligeramente los auriculares para encontrar la posición más segura y cómoda.

1. Utiliza tus auriculares con regularidad para evitar que la batería se descargue en exceso. Intenta utilizarlos al menos una vez al mes.
2. Carga los auriculares después de cada uso y no esperes a que el nivel de batería baje de 20% para cargarlos.
3. Abre el estuche al menos una vez al mes para comprobar que todo funciona correctamente y recárgalo cada mes.
4. Limpia con regularidad los contactos de carga tanto de los auriculares como del estuche.
5. Mantén limpias las puntas auriculares y limpia la malla metálica con alcohol isopropílico.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.

Regular cleaning and maintenance after daily use are essential for extending the lifespan of your earphones. Neglecting this can lead to reduced performance and longevity.
1. Limpieza de las clavijas de contacto:
- Ensure the charging case is unplugged from any power source.
- Use a cotton swab or a soft cloth moistened with rubbing alcohol or an alcohol wipe to gently clean the contact pins on both the earbuds and the charging case.
2. Limpieza de los filtros de los auriculares:
- First, remove the ear tips from the earbuds.
- Use a cotton swab dipped in rubbing alcohol to carefully clean the filters.

Try follow these troubleshooting steps:
1. Clean the Ear Tips: The sound may be muffled if the sound hole is blocked by debris. Use a Q-tip with a small amount of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
2. Re-pair Your Earbuds: Clear the pairing records on your phone, then re-pair the earbuds to your device.

To resolve this issue, try the following steps:
1. Re-pair the earbuds: Unpair the earbuds from your Bluetooth device and then pair them again.
2. Charge the earbuds: Ensure the charging case has enough power. Place the earbuds in the case, close the lid, and wait a few seconds to restart your earbuds
3. Restart your device: Try restarting your smartphone or computer.
Reset the earbuds: Follow the instructions in the manual to reset your earbuds.
4. Re-initialize and pair again: If the problem continues, initialize the earbuds and re-pair them with your device.
5. Check for Chat Mode: If you're using a voice chat app, music playback may pause when Chat Mode is activated. Exit Chat Mode to resume audio playback.

Sí, solo tienes que sacar un auricular del estuche de carga para utilizarlo.

If you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.