Centro de asistencia

1. The charging case is out of power. Try plugging it in for a while.
2. The earphones or the charging case may be dirty. Try cleaning them carefully.
3. Check whether the earphones are placed in place.
4. Some new earphones have stickers that need to be removed.

1. Make sure the earbuds are charged.
2. Comprueba que las almohadillas estén bien colocadas.
3. Si los auriculares siguen sin encenderse tras la carga, ponte en contacto con nuestro centro de atención al cliente.

To get more battery life from your earbuds, try these tips:
1. Lower the volume.
2. Turn off ANC
3. Disable smart features and Spatial Audio.
4. Use only one earbud for phone calls.
5. Turn off the earbuds when you're not using them.

Empareja los auriculares con la aplicación QCY de tu móvil para comprobar el nivel de batería.
Para descargar la aplicación, solo tienes que buscar "QCY" en tu tienda de aplicaciones.

Step 1. Clear the pairing records between the earbuds and all of the previous devices.
Step 2. Try to clear some Bluetooth listings on your device and restart the device. Step 3. Put the earbuds into the charging case to reset.
Step 4. Take the earbuds out of the charging case. Activate Bluetooth on the device, and choose "QCY AilyBuds clear" on Bluetooth list to pair.
If that doesn’t work:
- Try pairing with another device to check for compatibility issues.
- Ensure there are no objects blocking the Bluetooth signal.

Para conectar dos dispositivos:
Step 1. Pair the earbuds with device A.
Step 2. Disable Bluetooth on device A, and the earbuds will enter pairing mode.
Step 3. Pair the earbuds with device B.
Step 3. Re-enable Bluetooth on device A and reconnect to the earbuds.
After this initial setup, the earbuds will automatically connect to both devices next time.

To reset MeloBuds Pro:
Step 1. Place the earbuds back into the charging case.
Step 2. Keep the case lid open and press the button on the bottom of the charging case for 10 seconds.
Step 3. The earbuds' LED will flash red 5 times, indicating a successful reset.

Please note that this may not indicate an issue with the earbuds themselves, but could be related to the connected device or your environment. Bluetooth signals can be affected by obstacles like walls, appliances, Wi-Fi interference, and more. To ensure a stable connection, try to minimize such obstructions.
To resolve the issue, follow these troubleshooting steps:
1. Fully Charge and Reset Your Earbuds
2. Test with Downloaded Media: Check the performance by listening to downloaded music or videos to avoid potential streaming issues.
3. Try a Different Device and Environment: Test the earbuds with another Bluetooth device in a different location to see if the issue persists.

Unfortunately, we do not sell earbuds separately.

Update the fireware on the QCY App, Before updating:
1. Ensure your earbuds have at least 20% battery.
2. Make sure both earbuds are connected to the QCY app.
3. Don’t use the earbuds during the update.
4. Keep the earbuds in the charging case with the lid open.

1. Utiliza tus auriculares con regularidad para evitar que la batería se descargue en exceso. Intenta utilizarlos al menos una vez al mes.
2. Carga los auriculares después de cada uso y no esperes a que el nivel de batería baje de 20% para cargarlos.
3. Abre el estuche al menos una vez al mes para comprobar que todo funciona correctamente y recárgalo cada mes.
4. Limpia con regularidad los contactos de carga tanto de los auriculares como del estuche.
5. Mantén limpias las puntas auriculares y limpia la malla metálica con alcohol isopropílico.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.

Regular cleaning and maintenance after daily use are essential for extending the lifespan of your earphones. Neglecting this can lead to reduced performance and longevity.
1. Limpieza de las clavijas de contacto:
- Ensure the charging case is unplugged from any power source.
- Use a cotton swab or a soft cloth moistened with rubbing alcohol or an alcohol wipe to gently clean the contact pins on both the earbuds and the charging case.
2. Limpieza de los filtros de los auriculares:
- First, remove the ear tips from the earbuds.
- Use a cotton swab dipped in rubbing alcohol to carefully clean the filters.

Try follow these troubleshooting steps:
1. Clean the Ear Tips: The sound may be muffled if the sound hole is blocked by debris. Use a Q-tip with a small amount of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
2. Re-pair Your Earbuds: Clear the pairing records on your phone, then re-pair the earbuds to your device.

We recommend trying the following steps:
- Wear both earbuds together rather than using just one. If you only use one earbud, ensure the other one is in the charging case.
- Try using different sizes of ear tips to ensure a secure fit and better sound clarity. Make sure the earbuds are positioned correctly to form a tight seal.
- Verify that the audio output device on your phone is set to "AilyBuds clear"
- If you're making the call through an app, try making a direct call using your phone's regular calling feature to check if the issue persists.
- Test your earbuds with a different Bluetooth device in a different environment to see if the problem improves.

To resolve this issue, try the following steps:
1. Re-pair the earbuds: Unpair the earbuds from your Bluetooth device and then pair them again.
2. Charge the earbuds: Ensure the charging case has enough power. Place the earbuds in the case, close the lid, and wait a few seconds to restart your earbuds
3. Restart your device: Try restarting your smartphone or computer.
Reset the earbuds: Follow the instructions in the manual to reset your earbuds.
4. Re-initialize and pair again: If the problem continues, initialize the earbuds and re-pair them with your device.
5. Check for Chat Mode: If you're using a voice chat app, music playback may pause when Chat Mode is activated. Exit Chat Mode to resume audio playback.

Sí, solo tienes que sacar un auricular del estuche de carga para utilizarlo.

If you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.

Puedes seguir estos pasos para solucionar el problema:
- Adjust the ear tips: Try using different sizes of ear tips and ensure the earbuds are positioned correctly to create a tight seal. This can improve both sound quality and noise cancellation.
- Comprueba la fuente de audio: prueba con diferentes tipos de música y asegúrate de que el sonido sea nítido y no presente distorsiones ni ruidos.
- Personaliza los ajustes del ecualizador: utiliza la aplicación QCY para probar diferentes modos de ecualización o personalizar el perfil de sonido según tus preferencias.