Centro de asistencia

H3 MeloBuds Neo AilyBuds Pro+ Melobuds ANC T13

Asistencia técnica para productos

V200 Edición Tri-Mode

Encuentra guías de productos, soluciones a problemas, manuales y asistencia al cliente.

Preguntas frecuentes

How to install H4GM drivers on a computer?

1. Insert the 2.4GB dongle into your computer.
2. Click the link below to download the driver: Heroad V200 Tri-Mode Edition PC Driver (Version 1.0.0.5)
3. Click to download.

Why do my headphones automatically shut down after being disconnected?

The headphones automatically shut down after 30 minutes of inactivity.

How long is the battery life of my headphones?

80h

¿Cómo se reinician los auriculares?

Press and hold the multi-function M button for 10 seconds (cannot be operated while charging). The red and blue lights will flash alternately three times to indicate successful operation.

How to use a wire connection？

Connect your headphones to your computer using a 3.5mm to Type-C cable.

How do I update the firmware?

Update the fireware on the QCY App, Before updating:
1. Ensure your headphones have at least 20% battery.
2. Make sure both earbuds are connected to the QCY app.
3. Don’t use the earbuds during the update.
4. Keep the earbuds in the charging case with the lid open.

How to use ANC in wired mode？

Connect your computer and headphones using a USB-A to Type-C cable.