Centro de asistencia

1. Clear the pairing records between the headphones and all of the previous devices.
2. Re-pair your headphones and the device.
If that doesn’t work:
- Try pairing with another device to check for compatibility issues.
- Ensure there are no objects blocking the Bluetooth signal.

Para conectar dos dispositivos:
Step 1. Pair the headphones with device A.
Step 2. Disable Bluetooth on device A, and the headphones will enter pairing mode.
Step 3. Pair the headphone with device B.
Step 3. Re-enable Bluetooth on device A and reconnect to the headphones.
Una vez realizada esta configuración inicial, los auriculares se conectarán automáticamente a ambos dispositivos la próxima vez.

Please note that this may not indicate an issue with the headphones themselves, but could be related to the connected device or your environment. Bluetooth signals can be affected by obstacles like walls, appliances, Wi-Fi interference, and more. To ensure a stable connection, try to minimize such obstructions.
To resolve the issue, follow these troubleshooting steps:
1. Fully charge and reset your headphones
2. Check the performance by listening to downloaded music or videos to avoid potential streaming issues.
3. Test the headphones with another Bluetooth device in a different location to see if the issue persists.

Update the fireware on the QCY App, Before updating:
1. Ensure your headphones have at least 20% battery.
2. Make sure both earbuds are connected to the QCY app.
3. Don’t use the earbuds during the update.
4. Keep the earbuds in the charging case with the lid open.

Try to re-pair your headphones: Clear the pairing records on your phone, then re-pair the earbuds to your device.

We recommend trying the following steps:
- Verify that the audio output device on your phone is set to "QCY Crossky GTR2"
- If you're making the call through an app, try making a direct call using your phone's regular calling feature to check if the issue persists.
- Test your earbuds with a different Bluetooth device in a different environment to see if the problem improves.

Puedes seguir estos pasos para solucionar el problema:
- Comprueba la fuente de audio: prueba con diferentes tipos de música y asegúrate de que el sonido sea nítido y no presente distorsiones ni ruidos.
- Personaliza los ajustes del ecualizador: utiliza la aplicación QCY para probar diferentes modos de ecualización o personalizar el perfil de sonido según tus preferencias.