サポートセンター

30h

1. イヤホンがケースに正しく収まっていることを確認してください。.
2. イヤホンとケースの両方の充電接点をきれいに拭き、確実に接続されるようにしてください。.
3. If the issue persists, contact our service center.

1. Make sure the earbuds are charged.
2. Check if the ear tips are installed properly.
3. If the earbuds still don’t turn on after charging, contact our service center.

To get more battery life from your earbuds, try these tips:
- Lower the volume.
- Turn off ANC
- Disable smart features and Spatial Audio.
- Use only one earbud for phone calls.
- Turn off the earbuds when you're not using them.

イヤホンをスマートフォンのQCYアプリとペアリングして、バッテリー残量を確認してください。.
アプリをダウンロードするには、アプリストアで「QCY」と検索してください。.

1. Delete the Bluetooth record on your phone.
2. Place both earbuds in the charging case and press and hold the charging case button for 15 seconds (press until both earbuds flash white five times and then turn back to red to indicate successful operation).
3. Try searching and pairing again.

Try the following method:
1. Ensure you're touching the control area.
2. keep your hands dry. If your hand is wet, the touch controls may not respond effectively.
3) Reset the earbuds.

1. Open the charging case to activate pairing mode.
2. Enable Bluetooth on your device.
3. Select "Melobuds ANC" from the list of available devices.

To connect two devices:
1. Pair the earbuds with device A.
2. Disable Bluetooth on device A, and the earbuds will enter pairing mode.
3. Pair the earbuds with device B.
4. Re-enable Bluetooth on device A and reconnect to the earbuds.
After this initial setup, the earbuds will automatically connect to both devices next time.

We do not sell earbuds separately, so you will need to purchase an entire set instead.

We offer various ear tip sizes to ensure a good fit. To find the best fit:
1. Make sure you’re wearing the correct earbuds (check the L/R logo).
2. さまざまなサイズのイヤーチップを試してみてください。.
3. イヤホンを少しひねって、最もしっかりと固定され、かつ快適な位置を見つけてください。.

1. イヤホンのバッテリーが過放電にならないよう、定期的に使用してください。少なくとも月に1回は使用するようにしましょう。.
2. イヤホンは使用するたびに充電し、20%を下回ってから充電するのを待たないでください。.
3. 少なくとも月に1回はケースを開けて、すべての機能が正常に動作するかを確認し、毎月ケースを充電してください。.
4. イヤホン本体とケースの両方の充電ピンを定期的に掃除してください。.
5. イヤーチップを清潔に保ち、金属メッシュを消毒用アルコールで拭いてください。.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.

Regular cleaning and maintenance after daily use are essential for extending the lifespan of your earphones. Neglecting this can lead to reduced performance and longevity.
1. 接点ピンの清掃：
- Ensure the charging case is unplugged from any power source.
- Use a cotton swab or a soft cloth moistened with rubbing alcohol or an alcohol wipe to gently clean the contact pins on both the earbuds and the charging case.
2. イヤフォンのフィルターの掃除：
- First, remove the ear tips from the earbuds.
- Use a cotton swab dipped in rubbing alcohol to carefully clean the filters.

Try follow these troubleshooting steps:
1. Clean the Ear Tips: The sound may be muffled if the sound hole is blocked by debris. Use a Q-tip with a small amount of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
2. Re-pair Your Earbuds: Clear the pairing records on your phone, then re-pair the earbuds to your device.

To resolve this issue, try the following steps:
1. Re-pair the earbuds: Unpair the earbuds from your Bluetooth device and then pair them again.
2. Charge the earbuds: Ensure the charging case has enough power. Place the earbuds in the case, close the lid, and wait a few seconds to restart your earbuds
3. Restart your device: Try restarting your smartphone or computer.
Reset the earbuds: Follow the instructions in the manual to reset your earbuds.
4. Re-initialize and pair again: If the problem continues, initialize the earbuds and re-pair them with your device.
5. Check for Chat Mode: If you're using a voice chat app, music playback may pause when Chat Mode is activated. Exit Chat Mode to resume audio playback.

はい、充電ケースからイヤホンを片方だけ取り出せば使えます。.

If you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.