Centro de Apoio

The total battery life is 54 hours, and the charging case can provide up to 10 hours of use on a single charge.

Emparelhe os auriculares com a aplicação QCY no seu telemóvel para verificar o nível da bateria.

Os seus auscultadores podem estar sem bateria. Utilize um carregador de 5 V para os carregar durante duas horas.

Due to different usage habits and varying battery health between the left and right ears, it is normal for there to be some difference in battery consumption between the two earbuds during use.

With the earbuds inside the charging case, open the case and press and hold the button on the charging case for 10 seconds. The charging case will then flash red and white lights alternately for 3 seconds. Once the flashing stops, the reset is complete.
After restoring factory settings, connect using the initial pairing method and use normally.

Please reset your headphones and then reconnect them; you should be able to find them.

No, they cannot. The ear clips can be connected to two devices at the same time using Dual Connection, but they can only play audio from one device at a time.

Yes, they can be used directly upon being taken out of the case, including when only removing a single earbud.

Para ligar dois dispositivos:
1. Pair the headphones with device A.
2. Disable Bluetooth on device A, and the headphones will enter pairing mode.
3. Pair the headphone with device B.
4. Re-enable Bluetooth on device A and reconnect to the headphones.
After this initial setup, the headphones will automatically connect to both devices next time.

1.Cleaning the Contact Pins:
Ensure the charging case is unplugged from any power source.
Clean the charging contacts of your earphones and charging case with a cotton swab dipped in alcohol.
2. Limpeza dos filtros dos auriculares:
First,remove the ear tips from the earbuds
.Use a soft-bristled brush to clean the dust filter/sound vent of your headphones.

1. Utilize os seus auriculares regularmente para evitar que a bateria se descarregue em excesso. Tente utilizá-los pelo menos uma vez por mês.
2. Carregue os auriculares após cada utilização e não espere que a carga desça abaixo de 20% para os carregar.
3. Open the case at least once a month to check that everything works, and charge the case monthly
4. Limpe regularmente os pinos de carregamento, tanto nos auriculares como no estojo.
5. Mantenha as pontas auriculares limpas e limpe a malha metálica com álcool isopropílico.
6. lf they get wet, use a hairdryer on the 'cool' setting to dry them.

Disponibilizamos pontas auriculares em vários tamanhos para garantir um bom ajuste. Para encontrar o tamanho ideal:
1. Make sure you're wearing the correct earbuds (check the L/R logo).
2. Experimente pontas auriculares de diferentes tamanhos.
3. Rode ligeiramente os auriculares para encontrar a posição mais segura e confortável.

Infelizmente, devido a questões relacionadas com os custos de envio e as taxas alfandegárias, não nos é possível vender o estojo de carregamento separadamente.

1. The HT18 boasts ultra-high-definition Hi-Fi sound quality. Our HT18 utilizes MEMS speakers, significantly enhancing high and ultra-high frequencies. However, this high-frequency enhancement somewhat limits the HT18's high-frequency noise cancellation performance.
2. Please use a different noise cancellation mode on the QCY app (not adaptive). This will achieve the same effect as the HT08.
If the noise cancellation is still ineffective, you can disable adaptive noise cancellation mode and switch to 'Noisy Mode' in the app, adjusting it to the maximum noise cancellation depth.
Adaptive mode adjusts the noise cancellation depth based on environmental conditions (higher ambient noise, deeper noise cancellation; lower ambient noise, shallower noise cancellation), providing a more comfortable noise cancellation experience and reducing ear pressure discomfort in suitable environments.

Cleaning the dust fiter:
Use a dry toothbrush to gently clean the dust fiter on the earbuds. Make sure not to apply too much pressure to avoid damaging them

Your headphones may not be synced. Please reset your headphones.