Centro de Apoio

1. Use a dry cloth or cotton swab with a bit of rubbing alcohol to clean the charging pins in the charging case and on the earbuds to ensure a better connection.
2. Charge your charging case with a different charging cable and wall charger, and make sure the charging case has enough power.

Due to different usage habits and varying battery health between the left and right ears, it is normal for there to be some difference in battery consumption between the two earbuds during use.

1. Apague os registos de emparelhamento entre os auscultadores e todos os dispositivos anteriores.
2. Volte a emparelhar os auscultadores com o dispositivo.
Se isso não funcionar:
- Tente emparelhar com outro dispositivo para verificar se há problemas de compatibilidade.
- Certifique-se de que não há objetos a bloquear o sinal Bluetooth.

Please note that this may not indicate an issue with the headphones themselves, but could be related to the connected device or your environment. Bluetooth signals can be affected by obstacles like walls, appliances, Wi-Fi interference, and more. To ensure a stable connection, try to minimize such obstructions.
To resolve the issue, follow these troubleshooting steps:
1. Fully charge and reset your headphones
2. Check the performance by listening to downloaded music or videos to avoid potential streaming issues.
3. Test the headphones with another Bluetooth device in a different location to see if the issue persists.

No, QCY Crossky C30 uses air conduction.

No, they cannot. The ear clips can be connected to two devices at the same time using Dual Connection, but they can only play audio from one device at a time.

Yes, they can be used directly upon being taken out of the case, including when only removing a single earbud.

Para ligar dois dispositivos:
Step 1. Pair the headphones with device A.
Step 2. Disable Bluetooth on device A, and the headphones will enter pairing mode.
Step 3. Pair the headphone with device B.
Step 3. Re-enable Bluetooth on device A and reconnect to the headphones.
After this initial setup, the headphones will automatically connect to both devices next time.

You can use an alcohol pad or a regular wet wipe to gently clean the surface. Please do not soak them in water.

Tenta emparelhar novamente os teus auscultadores: apaga os registos de emparelhamento no teu telemóvel e, em seguida, emparelha novamente os auscultadores com o teu dispositivo.

We recommend trying the following steps:
- Verify that the audio output device on your phone is set to "QCY Crossky C30"
- If you're making the call through an app, try making a direct call using your phone's regular calling feature to check if the issue persists.
- Test your earbuds with a different Bluetooth device in a different environment to see if the problem improves.

Pode tentar os seguintes passos para resolver o problema:
- Verifique a fonte de áudio: experimente diferentes tipos de música e certifique-se de que a fonte de áudio tem um som nítido e sem distorções nem ruído.
- Personalize as definições do equalizador: utilize a aplicação QCY para experimentar diferentes modos de equalização ou personalizar o perfil de som de acordo com as suas preferências.