Support-Center
Produkt-Support
H3 Pro
Hier finden Sie Produktanleitungen, Lösungen zu häufig auftretenden Problemen, Handbücher und Kundensupport.
Support-Video
Häufig gestellte Fragen
What to do if firmware update fails?
1. Check network signal issues, such as cellular signal/Wi-Fi signal.
2. Try not to exit the background/update page during the upgrade process.
How to update your headphones' firmware？
1. Connect your headphones to the QCY app.
2. Go to Settings - Firmware Update.
3. Tap Update.
4. If no firmware update is displayed, your firmware is already up-to-date.
How to use the headphone finder function？
The earphones can only be used when connected to both the phone's Bluetooth and the app.
1. Open the QCY app, go to Settings, and tap the earphone location feature to see the earphones' exact location.
2. Tap to play a sound to locate the earphones by listening to the audio.
Wie stelle ich eine Verbindung zur QCY-App her?
1. Laden Sie die QCY-App herunter.
Die QCY-App ist für iOS- und Android-Geräte verfügbar. Sie kann über den Google Play Store oder den Apple App Store installiert werden.
2. Verbinden Sie die QCY-Ohrhörer über Bluetooth mit Ihrem Gerät (z. B. einem Smartphone oder Tablet).
3. Nutzen Sie die QCY-App für ein noch besseres Produkterlebnis.
Warum fordert die QCY-App den Zugriff auf den Standort an?
Die App selbst benötigt normalerweise keinen Zugriff auf den Standort. Wenn jedoch Bluetooth Low Energy (BLE) zum Auffinden Ihrer Ohrhörer verwendet wird, verlangt Android eine Standortberechtigung.
Wenn Sie Ihren Standort lieber nicht weitergeben möchten, schließen Sie die App und versuchen Sie erneut, eine Verbindung herzustellen.
What should I do if my earphone are not found on the QCY App?
1. Vergewissern Sie sich, dass die GPS-Funktion (Standortbestimmung) auf Ihrem Smartphone aktiviert ist.
2. Go to your phone's app settings, find the app's permission settings, and set location permission to "disable".
3. Open the app, add your headphones, and when you see the prompt to grant location permission at the top, click "Allow Location".
4. Beenden Sie die App im Hintergrund.
5. Öffnen Sie die App und rufen Sie die Suchseite auf.
6. Turn on your headphones and try searching for the link.
7. If the problem persists, try uninstalling the app and then searching for and downloading QCY again from your phone's app store.
Why can't my headphones turn on?
1. Make sure the earphones are charged.
2. Überprüfen Sie, ob die Ohrstöpsel richtig eingesetzt sind.
3. Wenn sich die Ohrhörer nach dem Aufladen immer noch nicht einschalten lassen, wenden Sie sich bitte an unseren Kundendienst.
My earbuds' battery runs out too quickly. What can I do?
This could be due to incorrect charging method.
Please completely drain your earphones' battery, then recharge them using a 5V charger for about two hours.
How do I check the battery level of the earphone?
Pair the earphone with the QCY app on your phone to check the battery level.
Um die App herunterzuladen, suchen Sie einfach in Ihrem App-Store nach "QCY".
What can I do if my earphone won't connect to my device?
1. Go to your device's Bluetooth menu and delete the pairing record for the true wireless earbuds, then turn off Bluetooth.
2. Reset your true wireless earbuds. Follow the instructions for your specific model, which you can find in its quick start guide, in the FAQ section on the QCY.com product page, or on the QCY YouTube channel.
3. Turn on your device's Bluetooth again, search for your true wireless earbuds, and pair.
You could also:
Test your true wireless earbuds with a different device to check if the problem is caused by compatibility issues.
Ensure there are no physical objects hindering the Bluetooth connection.
How to connect the earphone with two devices at the same time?
So verbinden Sie zwei Geräte:
1. Pair the earbuds with device A.
2. Disable Bluetooth on device A, and the earbuds will enter pairing mode.
3. Pair the earbuds with device B.
4. Re-enable Bluetooth on device A and reconnect to the earbuds.
After this initial setup, the earbuds will automatically connect to both devices next time.
How should I care for my earphone?
1. Use your earphone regularly to avoid battery over-discharge. Aim to use them at least once a month.
2. Charge the earphone after each use, and don't wait until they drop below 20% to charge.
3. Avoid pulling on the headband of the headphones during use to prevent breakage.
How to remove the earmuffs for cleaning.
Use your left hand to control the earcups and your right hand to control the headphones. Rotate the earcups counterclockwise with your left hand to remove them.
How to use a wired connection for H3 pro?
The H3pro supports playback via 3.5mm or Type-C cable connection, and can use the microphone and noise cancellation.
[With the Type-C port, you can charge and use the headphones simultaneously, and noise cancellation can be continuously enabled. With the 3.5mm port, noise cancellation requires the headphones to be powered on.]
How to switch between ANC/transparency/normal modes?
You can switch between modes within the application:
Path: Device -- Sound -- Turn on Noise Cancellation.
Alternatively, you can switch between different modes by pressing the ANC button.
What should I do if the earpiece works fine, but it can't record my voice.
Please use your phone's built-in recording function to confirm if sound can be recorded.
Do not use other apps to perform this operation, as this may disable the headset microphone.
If making or receiving calls, you need to set the default receiving device to the headset.
What can I do if the earphone have poor sound quality?
Sie können die folgenden Schritte zur Fehlerbehebung ausprobieren:
Experiment with different types of music and ensure that the input audio source is free of distortion or other noise.
Try different EQ modes on the QCY app and customize the EQ to your liking.
Bedienungsanleitungen
Brauchen Sie noch Hilfe?
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Kundensupportservice@qcyearphone.com
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